syyla 100% Buyer protection Policy

syyla 100% Buyer Protection stands for whom for what, when and why?

It stands for the full satisfaction of the buyer who wish to fulfill their need through e-com via syyla website.

syyla 100% Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced. It covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at resolution@syyla.com . You can file a dispute within 30 days from the date of delivery. syyla looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from syyla for settling the dispute.

Before the dispatch/delivery of the product:

If your order is not dispatched within 5 business days,after the promised shipping date, 100% Buyer protection guarantees refund of the money you have paid for the product and gives you full flexibility to cancel your order. Immediate refund will be in the form of syyla Refund Voucher for the same amount which you can use for shopping. Cash refund shall be made as and when requested by the buyer.

After the dispatch/delivery of the product:

If the order is not delivered within 15 days after the order is dispatched, 100% Buyer protection guarantees FULL refund of the money you have paid for the product. Your payment will be held with 100% Buyer protection till the time product is delivered and you are completely satisfied with the product quality. If no request for replacement/exchange is made by you within 48 hours of the receipt of the product, we concur that you are satisfied with the purchase made.

Seller’s payment is released only when you confirm the product has been received by you in good condition. In case we do not hear back from you within 48 hours of product delivery, we feel it would be fair to assume that you are satisfied with the product quality, size, physical condition & specification of the product, and will release the payment to the seller.

In case you are not satisfied with the product delivered and inform syyla 100% Buyer protection within 48 hours of delivery, syyla 100% Buyer protection will resolve your complaint end-to-end within 30 days from the day the complaint is raised. If syyla 100% Buyer protection is not able to give a resolution within 30 days, syyla 100% Buyer protection will automatically refund syyla 100% of the money you had paid for the product.

When a complaint is raised for a delivered product, the seller is paid only after the issue is resolved and you are satisfied with the resolution.

What does syyla 100% Buyer protection cover?

You have paid for the product but didn't receive it.

You have received a damaged/defective product or a product that does not comply with the specifications as per your original order.

You have received a product with which you're not satisfied because of fit/size.

How do you receive your refund through syyla 100% Buyer protection?

syyla 100% Buyer protection shall refund payment by providing you syyla Refund Vouchers for equivalent amount as your order. If you choose not use that, the refund shall be issued in form of cheque or bank transfer depending on the mode of payment used at the time of placing the order. More details are at Refund.

syyla 100% Buyer protection Coverage Details

Electronic products list: include Televisions, Lap tops, desk top computers, mobile phones etc i.e. basically those items that have an LED/LCD/PLASMA screen and function on basis of electronic circuits. Electronic Products does not include Air conditioners, Home and Kitchen appliances etc.

Brand's policy shall apply for specific branded product. For sellers who sell branded products, which are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.

Refund/ exchange/ replacement is not allowed for inner garments and personal hygiene products for health reasons. IF size ordered is the size shipped, and if the size chart uploaded by the seller in the website is correct in terms of measurement, then ordered item by the buyer is not eligible for exchange/ replacement.

Buyer complaint resolution mechanism provides for the remedial action to be taken by the seller on buyer’s complaint, failing which the final resolution will be provided by syyla to resolve the complaints in accordance i.e..,

1.In case the buyer complaint pertains to partial shipment of the products:-

PARTIAL The packaging of the product is found to be correct but only a part of the product ordered by the buyer is there in the package, the buyer should expressly requested to notify the receipt of a partial products/service within 24 hours of delivery to the Seller and buyer should ship back the partial product received within 72 hours from the time of the receipt of the product. On confirmation of the product received back by the Seller, the seller should ship the perfect complete product ordered by the buyer within 48 hours on receipt of the returned product from the buyer. If Seller fails to ship the fresh complete shipment within the stipulated time syyla shall not make the payment of the value of such goods to the seller.

2.In case the buyer complaint pertains to the damaged products:-

DAMAGED* The packaging of the product is found to be correct but the product is Damaged, the buyer should expressly requested to notify the receipt of a damaged products/service within 24 hours of delivery to the Seller and buyer should ship back the damaged product within 72 hours from the time of the receipt of the product. On confirmation of the returned product received by Seller, the seller should ship the perfect product ordered by the buyer within 48 hours on receipt of the returned product from the buyer. If you fails to ship the fresh complete shipment within the stipulated time syyla shall not make the payment of the value of such goods.

3.In case the buyer complaint pertains to the defective/faulty products:-

DEFECTIVE* The packaging of the product is found to be correct but the product is defective /faulty, then the buyer should expressly requested to notify the receipt of a defective/faulty products/service within 24 hours of delivery to the Seller and buyer should ship back the defective/faulty product within 48 hours from the time of the receipt of the product. On confirmation of the returned product received by Seller, the seller should ship the perfect product ordered by the buyer within 72 hours on receipt of the returned products from the buyer. If you fails to ship the fresh complete shipment within the stipulated time syyla shall not make the payment of the value of such goods.

4.In case the buyer complaint pertains to the receipt of wrong product (generally wrong model/colour/size etc., ) :-

WRONG* The Packaging of the product is found to be correct but the product in the packing is found as Wrong, the buyer should expressly notify the receipt of the wrong product within 24 hours of the delivery to the Seller and the Seller should ship the perfect product ordered by the buyer within 72 hours on receipt of the returned product from the buyer.

5.In case the buyer complaint that the seller shipped the used product to the buyer:-

USED * The packaging of the product is found to be correct and the product is found as used one, then the buyer should inform the receipt of the Used Products to the Seller within 24 hours of the delivery and the buyer should ship back the product within 72 hours from the time of the receipt of the Product to the Seller. On receipt of the returned product by the Seller, the Seller should ship the perfect unused new product ordered by the buyer within 48 hours on receipt of the product received from the buyer.

6.In case the buyer complaint that the seller shipped the counterfeit product to the buyer, then syyla recall the product from the buyer.

All the claims/disputes to be submitted to the Grievance Officer, LEGAL & RESOLUTION-syyla :

@* On receiving the claim of dispute from the seller to the Legal and Resolution Department of syyla, the department shall investigate the dispute/claim and provide a Resolution within 30 (thirty) calendar days of the dispute/claim being raised by the Seller.

7.In case syyla found that the penalty has been wrongly levied on Seller, then syyla shall reverse the amount fully/partially into Seller’s account in the next payment cycle.